Crowd management, public order and safety crowd management

Crowd ManagementCrowd management, public order and safety crowd management is a systematic analysis and adapts targeted measures to reduce the risks that arise when (large) groups of  people gather together.

Crowd management also includes the detection of undesirable situations and intervenes before escalation. Risks are difficult to measure and should be assessed as well as possible; in each phase repeatedly. Each risk is therefore estimated based on knowledge, analysis of similar past events and is especially put down to experience. Nowadays there are also innovative tools that can be used to help estimate and predict the probability of behavior and the effects of measures better deployed.

One of the main objectives of crowd management is to avoid public overcrowding/density. Ideally, measures can be gradually integrated into the organization, design and environment so that they are accepted without problems. The integral organization also provides the instrument to avoid the use of violence. This requires experience and expertise; which we possess, and which distinguishes us.

Het model van Public safetyDensity is not always the problem. Crowd management issues may also involve:

  • risky collectively and / or adaptive behavior (behavior of some can rapidly change and be adapted by the mass, turning into group behavior)
  • difficult or inadequate infrastructure (narrow streets and alleys in towns)
  • the identity of the participants (disabled patients in a hospital, youth / students)
  • the identity of the event or the situation (state visit, marathon, carnival, festival or biking event, etc.)
  • presence or missing features or objects (design: lack of adequate escape routes, blocking gates or fences, etc.) or circumstances which for various reasons opposing crowd flow (cross flow) occurs.

This means that many indoor parties can be confronted with a crowd management issue. For example, schools, railway stations, airports, shopping centers, city centers, hospitals, stadium event venues, theaters, etc.

Public order management, (Adang, 2007); is systematic planning for giving guidance to events in the public domain in which risks exist for the disruption of the public order, regardless of the number of people gathering. This domain is primarily the field of government, however innovation can help to identify disturbances in the early stage and prevent outbreaks.

Crowd management is part of public order management and focuses on supporting groups of people with the aim of creating and maintaining order to the masses. This guidance often comes in the form of prepared measures (fences, referrals), facilities (toilets, catering, etc.) and (emergency) plans.

Crowd control; literally the control of the masses. It concerns the execution of the measures which have been devised in the crowd management; planned in the form of execution or scheduled as a forced response to a group problem.

Riot control; fighting a riot. There is an ongoing situation force which has to be stopped.

With crowd control and riot control the focus is fighting the disorder, whereas public order management is focusing on all aspects associated with the promotion of public order (Adang 2007 & Van de Sande 2004).

Most incidents can be prevented by good comprehensive preparation and planning. The safetyof all of those present  in an area or building is of paramount importance! Therefore, it is necessary to systematically identify, analyze, and take precautions. A permit is required for every event and this must be applied for at the local government. This is a good way for organizers to gain an idea of what is needed,  anticipate in advance and form an image of what is required.. Within existing sites, it is also important to periodically perform and evaluate whether or not the existing evacuation and safety plans still meet the risk analysis. Think of situations where renovations will take place (or have already been realized!), Visitor numbers substantially changed or other circumstances give rise to close investigation.

Real insight into their activities, location and organization is essential to identify, formulate policies and to take adequate measures. Recent events have shown that social mediacan dramatically influence the lack of organization and incidents can quickly and greatly develop. In addition, media is almost immediately searching for managers and often the question is publicly asked whether or not such person or persons (owners, managers, directors, etc.) are/were suitable for their responsibilities.

CrowdProfessionals provides a great deal of knowledge and experience to advise and assist. We also have innovative partners and high-quality networks available. So we can enjoy the (validated) techniques and insights committed to ensuring that you can succeed in achieving your responsibilities and goals.


Want to know how we can work for your event, business location or sports event? Please contact our expert Frank Wijnveld via +31 6-5118 6065.

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